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Privacy Policy

At Golden Farm, we value your privacy and are committed to protecting your personal data in accordance with UAE Federal Law No. 45 of 2021 on Personal Data Protection (PDPL) and applicable international best practices. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or interact with our services.

By using this website, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and any changes will be published on this page with an updated effective date.

 

1. Information We Collect

We collect the following types of information:

Personal Information

  • Information you provide directly, including name, email address, phone number, shipping and billing addresses

  • Payment information, processed securely through approved third-party payment gateways

  • Account details such as login credentials and order history

  • Communications submitted via email or contact forms

Non-Personal Information

  • Automatically collected data such as IP address, browser type, device information, pages visited, and cookies

  • Usage data including visit duration, referral sources, and interaction patterns

Golden Farm does not intentionally collect sensitive personal data, except where required for secure payment processing.

 

 

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill orders, including payment and delivery

  • Provide customer support and respond to inquiries

  • Improve our website, products, and services

  • Send marketing communications, promotions, or agricultural insights (with the option to opt out at any time)

  • Monitor website performance, analyze trends, and ensure regulatory compliance

  • Protect against fraud and maintain platform security

 

3. Sharing of Information

Golden Farm does not sell or rent your personal data. Information may be shared only with:

  • Trusted service providers such as logistics partners, payment processors, and IT service providers, under strict confidentiality obligations

  • Regulatory or legal authorities when required by law or to protect our legal rights

  • Successor entities in the event of a merger, acquisition, or business transfer

All data sharing is conducted in compliance with applicable data protection laws.

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Analyze website performance and user behavior

  • Support targeted advertising and marketing efforts

You may manage or disable cookies through your browser settings; however, some website features may be limited as a result.

 

5. Data Security

We implement appropriate technical and organizational measures, including encryption and secure systems, to protect your personal data. While we strive to safeguard your information, no digital platform can guarantee absolute security.

 

6. Your Rights

In accordance with UAE data protection laws, you have the right to:

  • Access, correct, or request deletion of your personal data

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Request data portability where applicable

Requests may be submitted to elie.farag@goldenfarm-co.com, and we aim to respond within 30 days.

 

7. Children’s Privacy

This website is not intended for individuals under the age of 18. Golden Farm does not knowingly collect personal data from children.

 

8. International Data Transfers

Your data may be stored or processed within the UAE or GCC region. Where international transfers occur, appropriate safeguards are implemented to ensure data protection.

 

9. Third-Party Links

Our website may contain links to third-party websites. Golden Farm is not responsible for the privacy practices or content of external sites.

 

10. Contact Information

For questions or concerns related to this Privacy Policy or data protection practices, please contact:

Elie Farag
Managing Director
elie.farag@goldenfarm-co.com
+971 50 157 5999

Golden Farm is committed to transparent, responsible, and ethical data handling, because trust grows like the best seeds.

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